Effective Date: March 1, 2025 · Last Updated: July 22, 2026
This Privacy Policy explains how Stern Bridge LLC, a Virginia limited liability company operating under the brand name Overwatch Veteran Claims, collects, uses, safeguards, and discloses information when you access our website or use our services. We are committed to maintaining the transparency required to build your trust.
Throughout this Privacy Policy, "Company," "Stern Bridge LLC," "Overwatch Veteran Claims," "we," "us," and "our" refer to Stern Bridge LLC and its branded operations.
This Privacy Policy should be read together with our Terms of Service, located at: https://www.overwatchveteranclaims.com/terms
Geographic Limitation: Our website and services are operated from the United States and are strictly intended for individuals residing in the United States. We do not intentionally offer services to or collect data from residents of the European Union, European Economic Area, or United Kingdom.
By accessing our website, submitting forms, communicating with us, or using our services in any manner, you acknowledge that you have read and understand this Privacy Policy and consent to the collection and use of information as described herein. If you do not agree with the practices described in this Privacy Policy, you should not access or use our website or services.
Information We Collect
We may collect the following categories of information:
Personal Information
Full name
Email address
Phone number
Mailing address
Date of birth
Social Security Number (when voluntarily provided)
Military and Claim Information
Branch of service
Dates of service
Discharge status
DD214 and related documentation
Disability and medical documentation
Health-Related Information
Medical records voluntarily provided
Diagnosis information
Treatment history
C&P examination documentation
Website Usage, Tracking, and Advertising
When you visit our website, we may automatically collect:
IP address
Browser type
Device information
Pages visited
Time spent on pages
Referral source
We use cookies, analytics tools (including Google Analytics), advertising pixels, and similar technologies to improve website performance, user experience, and marketing effectiveness. We utilize these tracking technologies to analyze website traffic, measure marketing performance, and serve interest-based advertisements to you on other platforms. This means third-party vendors, including Google, may use cookies or device identifiers to serve ads based on your past visits to our site. You can generally manage your preferences or opt out of certain advertising features through your browser settings or by visiting the network advertiser's website. You may also disable cookies through your browser settings.
Browser Privacy Signals and Advertising Controls: We do not currently alter our website’s data collection or tracking practices in response to automated “Do Not Track” (DNT) signals or Global Privacy Control (GPC) signals transmitted by your web browser, except where explicitly required by applicable state law. You may manage cookie preferences directly through your web browser settings or by utilizing third-party opt-out mechanisms (such as the Google Analytics Opt-out Browser Add-on).
How We Use Your Information
We use your information to:
Provide educational coaching and informational services
Evaluate whether our services are appropriate for you
Respond to inquiries
Schedule consultations
Process payments
Send service-related communications
Improve website functionality and marketing performance
Comply with legal obligations
Data Sharing and Disclosure
We do not sell your personal information. We will only share or disclose information as necessary to provide our services or to comply with legal obligations.
Data Processing, Security, and Retention
While Stern Bridge LLC is not a HIPAA-covered entity and does not provide medical services, we recognize that veterans may voluntarily share sensitive medical and military records. We are committed to protecting the privacy and security of your information and implement robust technical, administrative, and physical safeguards. We apply safeguards consistent with industry best practices and similar levels of precaution used in regulated environments.
Processing of Sensitive Health Data
While we are not a HIPAA-covered entity, we acknowledge that you may voluntarily upload or share military, medical, or disability claim documentation. By voluntarily providing this sensitive health-related information, you explicitly consent to our collection, storage, and processing of such data strictly for the purpose of evaluating and providing our coaching and educational services. You may revoke this consent at any time by contacting us, subject to operational retention necessary to enforce our legal rights.
Third-Party Processors
To provide our services, we engage with trusted third-party software service providers who process information on our behalf. These services include, but are not limited to, Google Workspace (for secure document storage, collaboration, and email, which includes Google Drive and utilizes industry-standard security and, where applicable, Business Associate Agreements for Protected Health Information), and Go High Level (for customer relationship management, communication, and marketing automation). We only share information with these providers as necessary for them to perform their designated functions and require them to protect your data with comparable security standards.
Security Measures
These safeguards include: encryption of data in transit and at rest, secure cloud-based storage providers, role-based access controls, limited access to client information on a need-to-know basis, multi-factor authentication for administrative systems, secure document storage and transfer protocols, and periodic review of access permissions. All client-facing team members undergo background vetting and are bound by confidentiality obligations. Although no transmission over the internet can be guaranteed to be 100 percent secure, we take commercially reasonable and appropriate measures to protect client information.
Data Retention and Deletion
We retain your personal and medical information only for as long as reasonably necessary to fulfill the purpose for which it was collected, enforce our contractual agreements, prevent fraud, or satisfy legal and accounting retention requirements. In determining appropriate retention periods, we consider the volume, nature, and sensitivity of the data, as well as operational business needs.
SMS Communication and Consent
If you provide your phone number and explicitly opt in, you consent to receive customer care SMS messages from Stern Bridge LLC, operating as Overwatch Veteran Claims. You can decline SMS and still purchase or receive services.
SMS data sharing
Customer data is not shared with third parties for promotional or marketing purposes. Mobile opt-in information and SMS consent are never shared with anyone for any purpose. Any information sharing mentioned elsewhere in this policy excludes mobile opt-in data and SMS consent records.
Messaging Program Terms and Conditions
Stern Bridge LLC, doing business as Overwatch Veteran Claims, sends general customer care messages to answer questions and provide support, including appointment confirmations, follow-ups, service updates, educational communications, and claim-related informational messages. Messages may be sent from (571) 410-0669, (703) 912-0392, or (571) 520-6181. Texting consent applies to Overwatch Veteran Claims only and does not transfer to another business. Consent is not a condition of purchase.
Message frequency varies based on communication needs. Message and data rates may apply to messages sent to you and messages you send to us. Contact your wireless provider with questions about your text or data plan.
You can cancel SMS service at any time by replying STOP to the number that sent the message. You will receive a confirmation of your unsubscribe request and no further messages from that messaging program. To receive messages again, opt in again through the original sign-up process.
For help, reply HELP or contact claims@operationveteransedge.com or call (571) 410-0669. Carriers are not liable for delayed or undelivered messages. For privacy questions, refer to the rest of this policy or contact the same support email.
Your Rights
You may request to:
Access your personal information
Correct inaccuracies
Request deletion (subject to legal retention requirements)
Withdraw SMS consent at any time
To exercise these rights, contact:
Email: operations@operationveteransedge.com Phone: (571) 410-0669
State Privacy Rights and Appeals Procedure
Depending on your jurisdiction (including Virginia), you may have the right to request access to, correction of, or deletion of your personal data. We will respond to verified requests within forty-five (45) days, or as permitted by applicable law.
Right to Appeal
If we deny or are unable to act upon your privacy request, you may appeal our decision by submitting a written appeal to operations@operationveteransedge.com with the subject line "Privacy Request Appeal." We will respond to your appeal within sixty (60) days of receipt outlining our decision and reasoning.
No Sale of Data
We do not sell your personal data or share it with third parties for cross-context behavioral advertising.
Age Restriction
Our services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from minors.
Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted with a revised effective date. Continued use of the website or services constitutes acceptance of the updated policy.
Policy Compliance and Regulatory Disclosure
As part of our commitment to transparency, we are required to complete an accurate Data Safety Section for mobile applications (if applicable) that clearly details our collection, use, and sharing of user data to showcase our app's privacy and security practices.
Developer Contact
To submit privacy-related inquiries or exercise your rights, please contact us at:
Stern Bridge LLC Operating as Overwatch Veteran Claims Springfield, Virginia
Email: operations@operationveteransedge.com / info@operationveteransedge.com Phone: (571) 410-0669 Website: www.overwatchveteranclaims.com